A&B Terms & Conditions

 

SHOPPING REQUIREMENTS: 
We sell business to business only. Both a state Business License and Sales Tax number are required to establish an account.   

TERMS:
(A) All webstore orders will be charged to customer's credit card at time of shipment. We accept Mastercard, Visa, American Express and Discover.   
(B) The exception will be for those customers who have an established credit account with A&B Floral. Terms for house charge accounts are NET 30; payment is due on the 15th of the month following date of purchase. A 1-1/2% late charge (18% annual rate) will be added to past due accounts.   

SHIPPING POLICY:  
All orders are F.O.B. Charlotte, NC. The majority of all webstore orders will be shipped via UPS. We reserve the right to select the best shipping method based on the products ordered. While some items may appear to qualify for UPS shipping, we determine the carrier based on shipping carton dimensions, fragility, etc. When larger display items are included in an order, the shipment will be sent via truck/common carrier, so that goods may be shrink-wrapped to a skid for better and safer handling.   

SHORTAGES, DAMAGES AND/OR RETURNS:   
(A) All claims for discrepancies and/or damage must be reported within 10 days of receipt of shipment to our Customer Service Department. 
(B) Customers are responsible for freight claims on all damaged boxes. 
(C) No returns of seasonal merchandise, pottery or trees. 
(D) No return after 30 days from receipt of merchandise. 
(E) All returns or refusals will be subject to a 10% restocking fee and freight charge.  No returns will be accepted without prior authorization.  All merchandise must be returned in original cartons. Customers are responsible for all freight charges to return product. 
(F) All products are for decorative use only unless otherwise noted.  Our products are made and colored by hand.  Therefore, there will be some variations in color, shape, and size. 

PRICES:   
(A) All prices listed are wholesale.   
(B) All prices subject to change without notice.   
(C)  All minimums are per color and/or size.  Mixing colors to meet minimums is not acceptable.   (D) All orders F.O.B. Charlotte, NC.

ORDER MINIMUM:   
Order Minimum is $250